I advised him we don't have a $50.00 SPECIAL and never did....he said " then how about the family discount?"... I advised him we learned along time ago not to give family any discount, as a matter of fact, we try to avoid doing any work for family unless it is absolutely necessary...several years ago it seemed we were working on family stuff at least 50% of our time. Its one thing to discount labor...but most friends and family can't even come up with the parts money.....
On to the fix of the day......
Cousin Joe is complaining the machine won't run, if you look at the picture , you probably realize that this is a "throw-away" lawnmower. But, with the "family discount" it is worth it for Cousin Joe to fix it.....He says he has already changed the oil and replaced the blade....when you see a new blade...what do you look for? A SHEARED TIMING KEY! He probably hit something...root, stone, toy hidden in the tall grass.....Mr. Fix-it takes off the flywheel to investigate.....what does he find? A sheared timing key.
He asked his cousin if he hit something with the machine....What do you think he said? Nnnnnoooooo, not me...... A customer will never admit to wrongdoing.
Remember: The customer is always right!
